CONTRACTING CONDITIONS OF THE ONLINE STORE MODIFICATION OF THESE CONDITIONS AND DURATION Imprenta Goymar, SL may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published. The last modification of the conditions is from 11/18/2020. SECURITY The website uses generally accepted industry information security techniques, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate it since they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer begins with http but with https. SHIPPING COSTS Shipping and/or management costs are not included in the price and will be shown to you before completing your purchase, depending on the shipping address of each order. Below, we detail the shipping costs in the following table:

• Spain: €2.95 (peninsula), €4.95 (Balearic Islands)
• For shipments to the Canary Islands, please contact us first.
• Europe: €8.95. Rest of the World: €9.95

Delivery time in Spain: Between 1 and 2 days. PLACING THE ORDER To place an order it is necessary to connect to www.imprentagoymar.es, and register as a user, completing the electronic form that appears at all times on the website of the online store and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing for this purpose the order form provided and validating it. The prices presented on the website are valid only and exclusively for online orders made at www.imprentagoymar.es. All prices published on our website are VAT included. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Once the purchase has been made and in the shortest possible time, always before 24 hours have passed from the execution of the purchase, the Imprenta Goymar, SL Customer Service will send you proof of purchase by e-mail. If you do not agree with the data contained in said confirmation, you may request their modification or cancellation of the contract. LANGUAGE OF FORMALIZATION OF THE CONTRACT The language or languages in which the contract may be formalized on this website is Spanish. PRODUCT AVAILABILITY The selection of products offered on www.imprentagoymar.es is valid as long as the products are visible on the website. As it is electronic commerce, the stock is updated online, so it could eventually happen that the stock runs out during the purchasing process. If this happens, we will inform you immediately to offer you an alternative or refund the amount paid for the product. WAY TO MAKE CLAIMS To make any claim in relation to the obligations established in Article 110 of Law 3/2014, you must contact us. FAILURE TO EXECUTE THE CONTRACT In the event of non-execution of the contract by the entity due to the purchased product not being available or for any other reason, the client will be informed of this lack of availability and/or reason that justifies it and will recover the sums without any undue delay. that has been paid under it.  In the event of unjustified delay on the part of Imprenta Goymar, SL regarding the return of the sums paid, the client may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in what exceeds said amount. SHIPPING MODE AND TIMES Los productos se envían a la dirección de envío que nos hayas indicado en el pedido. En el caso de realizar un pedido de varios artículos con diferentes disponibilidades, el plazo para la expedición tendrá en cuenta la entrega prevista más larga. En casos excepcionales, Imprenta Goymar, S.L. se reservará el derecho a desglosar el pedido, enviando los artículos disponibles y dejando pendiente de un segundo envío, los artículos no disponibles. Para realizar el transporte y entrega de los envíos, hemos elegido a una  empresa de mensajería de reconocido prestigio. El tiempo de envío establecido dependerá del pedido solicitado. Será de aproximadamente cinco días hábiles desde la recepción del pago, considerando los días hábiles los días laborales de lunes a viernes. En el supuesto de que el cliente detectase algún problema en el momento de la entrega de su pedido (embalaje estropeado, productos faltantes o deteriorados) debe indicarlo por escrito en el albarán de entrega del transportista, y contactar dentro de los 14 días siguientes a la recepción. No se admitirá ninguna devolución de artículo dañado, así como reclamación de artículo faltante, si no ha sido comunicado dentro del plazo establecido, remitiéndonos fotos y descripción del problema. Todo ello sin perjuicio del derecho de garantía para los productos no conformes con el contrato que asiste a todo consumidor, conforme a la normativa vigente”. En caso que tu pedido haya sido enviado y no tenga noticias de la entrega, puedes contactar con nuestro Servicio de Atención al Cliente a través de: info@imprentagoymar.es PAY Imprenta Goymar, SL accepts payment by Credit Card, you can use Visa and MasterCard. If you make the payment with a VISA or Maestro card, your card will be charged on a deferred basis, that is, at the time of shipping. This way, only items shipped and at the time of shipping will be charged. In the event that the POS informs about the denial of the card, the order will be automatically cancelled, informing the customer online of the cancellation. For payments made with cards issued outside of Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. As an alternative we propose the transfer payment. Imprenta Goymar, SL reserves the right to reject any transaction made with a credit card. In this case we will proceed to refund the cash to the original card. In these cases and if the client is interested in progressing with the purchase of the items, we will request a bank transfer. RIGHT OF WITHDRAWAL If you are not satisfied, you can return your purchases made at www.imprentagoymar.es at our office located at La Lila, 28
33002 Oviedo
Asturias, completing the withdrawal document that you can download here.

• Download the withdrawal document here.

The maximum period to request a return is stipulated in the following periods, from receipt of the order: -14 calendar days for all products in our online store. The return will be made in the same payment method as the purchase. This right is additional to the right of guarantee recognized in RDL 1/2007 of November 16 on the defense of consumers and users. The circumstances that may cause a return are the following: a) If the product you have ordered does not satisfy you: You can return it via courier to Imprenta Goymar, SL. We will refund the amount of the product but not the costs of returning the product. b) If you wish to make an exchange for another item, the return costs will not be assumed by Imprenta Goymar, SL c) Product that, by mistake, does not correspond to the one ordered: Imprenta Goymar, SL will bear the costs of collecting the wrong product and delivery of the corresponding to the order placed. d) The products must be packaged and unsealed. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned. Neither in physical stores nor in the Imprenta Goymar, SL online store will returns of products that have not been purchased at the entity be accepted. In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if applicable, included. In accordance with article 103 of Law 3/2014 on the Defense of Consumers and Users, the right of withdrawal is excepted for those products that are clearly personalized or that have been made in accordance with the client's specifications. Download the withdrawal document here. CANCELLATION OF THE ORDER In the event that an order is canceled before departure, the customer will not have any costs. In the event that an order is canceled after the merchandise has shipped, the customer will be responsible for the shipping costs as well as the costs of returning the order. PRODUCT WARRANTY The warranty period is 2 years, from the delivery of the product, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulation, or materials that are worn out by use. Unless proven otherwise, it will be presumed that the lack of conformity that appears within 6 months after the delivery of the product, whether new or second-hand, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. Imprenta Goymar, SL reserves the right to request verification of the origin of the problem from an official technical service of the brand. If there is a defect caused by misuse, the repair will be billable. In those cases that justify the application of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms. REFUND OF AMOUNTS PAID The refund will be made through the payment method you used for the purchase. Imprenta Goymar, SL will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the item being returned or exchanged has been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except for transportation costs. Once the correct condition of the returned product has been verified, Imprenta Goymar, SL will proceed to refund the amount within a maximum period of 15 days. APPLICABLE LAW AND JURISDICTION The relationship between Imprenta Goymar, SL and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the corresponding city. ONLINE DISPUTE RESOLUTION PLATFORM The entity is committed to online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/ Consumers will be able to submit their complaints through the online dispute resolution platform.